This page (together with the documents referred to on it) tells you the terms of use on which you may make use of our website, whether as a guest or a registered user. Please read these “Website Terms of Use” carefully before you start to use the site. By using our site, you indicate that you accept these terms of use and that you agree to abide by them. If you do not agree to these terms of use, please refrain from using our site.
Access to our site is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on our site without notice (see below). We will not be liable if for any reason our site is unavailable at any time or for any period.
From time to time, we may restrict access to some parts of our site, or our entire site, to users who have registered with us.
If you choose, or you are provided with, a user identification code, password, or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any third party. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our opinion you have failed to comply with any of the provisions of these terms of use.
When using our site, you must comply with the provisions of our acceptable use policy.
You are responsible for making all arrangements necessary for you to have access to our site. You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms, and that they comply with them.
We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
You may print off one copy, and may download extracts, of any page(s) from our site for your personal reference and you may draw the attention of others within your organisation to material posted on our site.
You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
Our status and that of any identified contributors as the authors of material on our site must always be acknowledged.
You must not use any part of the materials on our site for commercial purposes without obtaining a license to do so from us or our licensors.
If you print off, copy, or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.
Commentary and other materials posted on our site are not intended to amount to advice on which reliance should be placed. We therefore disclaim all liability and responsibility arising from any reliance placed on such materials by any visitor to our site, or by anyone who may be informed of any of its contents.
We update our site regularly and may change the content at any time. If the need arises, we may suspend access to our site, or close it indefinitely. Any of the material on our site may be out of date at any given time, and we are under no obligation to update such material.
The material displayed on our site is provided without any guarantees, conditions, or warranties as to its accuracy. To the extent permitted by law, we, other members of our group of companies and third parties connected to us hereby expressly exclude:
All conditions, warranties and other terms which might otherwise be implied by statute, common law, or the law of equity.
Any liability for any direct, indirect, or consequential loss or damage incurred by any user in connection with our site or in connection with the use, inability to use, or results of the use of our site, any websites linked to it and any materials posted on it, including, without limitation any liability for:
for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable, provided that this condition shall not prevent claims for loss of or damage to your tangible property or any other claims for direct financial loss that are not excluded by any of the categories set out above.
This does not affect our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law.
We process information about you in accordance with our Privacy Policy. By using our site, you consent to such processing, and you warrant that all data provided by you is accurate.
Contracts for the supply of goods or services or information formed through our site or because of visits made by you are governed by our terms and conditions of supply.
You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored, or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack.
By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities, and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.
We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any material posted on it, or on any website linked to it.
You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval, or endorsement on our part where none exists.
You must not establish a link from any website that is not owned by you.
Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page. We reserve the right to withdraw linking permission without notice. The website from which you are linking must comply in all respects with the content standards set out in our acceptable use policy.
If you wish to make any use of material on our site other than that set out above, please email your request using our usual contact methods.
Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources and accept no responsibility for them or for any loss or damage that may arise from your use of them.
The English Courts will have exclusive jurisdiction over any claim arising from, or related to, a visit to our site although we retain the right to bring proceedings against you for breach of these conditions in your country of residence or any other relevant country.
These terms of use and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.
We may revise these terms of use at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we made, as they are binding on you. Some of the provisions contained in these terms of use may also be superseded by provisions or notices published elsewhere on our site – in our Cookie Policy or Privacy Policy.
If you have any concerns about material that appears on this site, contact us using our usual contact methods.
Kaylind GrantTrustindex verifies that the original source of the review is Google. Came at short notice to repair our cold water inlet that had a pin hole leak. Work was efficient quick and as always friendly and professional. GregoryTrustindex verifies that the original source of the review is Google. I couldn't have asked for a better job. The repairman was on time, friendly, extremely efficient and explained how to use the New boiler effectively. He cleaned up after 6 hours of tearing out the old boiler and completely replacing it. I will certainly recommend your company to my friends and family. EXCELLENT work! Grace PagetTrustindex verifies that the original source of the review is Google. From the initial contact with Redfern Heat Pumps, its been nothing short of an amazing service. Jennie, Mark and Tony who undertook the work have been so understanding and helpful. Like anything, big jobs never come at the right time, so was stressful! Mark provided a very reasonable, competitive quote and explained everything. When we were in the position to proceed it was booked in and completed to a high standard and Tony even tidied up after himself. Even following up the next day to check everything is working still and answering my stupid questions 🙃! They have been a pleasure to work with and wouldn't hesitate to recommend them to anyone!! Thank you!!! Marc MatthewsTrustindex verifies that the original source of the review is Google. My Mum used Redfern Heat Pumps to remove and install a new boiler system, they also supplied and fitted radiators throughout the house. From start to finish the work was brilliant and couldn’t fault them, all the staff were very friendly and professional. Definitely recommend to others and will be using them in the future. ben crimpTrustindex verifies that the original source of the review is Google. The technicians that came to my house to put in a new heating system and gas boiler had a good share of practical intelligence and provided what I thought was a reasonably priced job for the quality of work done , they led everything tidy throughout and offered aftercare service on all work done . I find it easy to recommend them to anyone Fiona OwenTrustindex verifies that the original source of the review is Google. A great firm of plumbers with reliable and friendly stay. We had Mark come round initially to give our boiler a service and to check out what was wrong with one of our radiators. Not only was he efficient, but managed to isolate the source of our radiator problem, which he explained to us in great detail, and sent through a quote for the work to be undertaken, which, in all fairness, was very reasonable. Fast forward a couple of weeks, and Tony turned up to flush out the rads. It was a mammoth task, and he carried out the work efficiently and cleared up any mess. You would not know that he had ever been in our house. Another really nice guy! Another shout out to Jennie, the Office Manager, who kept us reliably informed from the 'get go'. To sum up, a friendly, efficient and reliable firm, who you can count on, and I would highly recommend them for your plumbing needs. I do not think that a 5 star rating is good enough, as I would easily give them a 6+. andrew davyTrustindex verifies that the original source of the review is Google. This was the third time we have used Redfern. This time doing our downstairs toilet, from an empty shell to a fully designed interior and functioning room. They are very friendly, professional and finish the job to the highest of standards. From start to finish they are polite and friendly, always keeping you updated on how the job is going. They always make sure that they leave the area as clean at the end of the working day as it was when they started. I look forward to using them again in the future as I continue to update my house. Roger BrooksTrustindex verifies that the original source of the review is Google. From first contact and meeting Mark to provide an estimate to Andy fitting a replacement boiler. It all went smoothly and we were kept up to date with dates and times. Andy carried out a good job and left the place very clean and tidy. Explained all the controls of the new boiler/thermostat. I would throughly recommend them if you are thinking of new or a replacement boiler . . Graham MansellTrustindex verifies that the original source of the review is Google. Excellent service. Prompt attention, arrived on time, good communication skills, friendly and efficient, would definitely use again. Highly recommended. PETER CLARKETrustindex verifies that the original source of the review is Google. As with previous visit all work completed and explained and everything left in perfect working order.i have booked them for next year’s service
Redfern Heat Pumps specialise in Air Source and Ground Source Heat Pumps and associated renewables, plus Boiler Installation, Gas & Plumbing work in Plymouth and the surrounding areas.
We cover Plymouth, Saltash, Ivybridge, Tavistock, Callington, Liskeard, Launceston, St. Austell, Bodmin, Paignton, Torquay & Exeter.
Redfern Heat Pumps Ltd Company No. 14863543